Cronod support

Your collection and a new device

Your private collection lives on the device where you recorded it. Signing in elsewhere does not transfer it. Export an encrypted backup on the old device, transfer the file using storage you trust, then import it on the new device using the backup passphrase. Keep a separate copy before replacing records.

Backup and restore

Open Settings in the mobile app to export or import an encrypted backup. Keep the file and passphrase safe; Cronod cannot recover a forgotten backup passphrase. Import replaces local collection and accessory records after confirmation. Export current data first if you need to keep it. Missing photos must be available locally to be included in a new backup. There is no automatic Cronod cloud backup.

Account access and deletion

Use the same sign-in method you originally chose in the mobile app. Google and Cronod email/password sign-in use your backend account on both web and mobile. Existing website-only Google sessions require one fresh sign-in. Accounts with matching email addresses are not automatically linked. Email/password recovery and provider linking are not currently available. Do not uninstall the app to troubleshoot sign-in, because that can remove local records. To delete a Cronod backend account in the mobile app:

1. Open Settings, then Account, and sign in if needed.
2. Open Account options at the top right and choose Delete account.
3. Read the confirmation and authenticate again with your password or Google, as requested.
4. Deletion removes access to your online account and its publications. Your local collection, exported backups and Google account remain separate; remove those yourself if you also want to delete them.

If you cannot access the account, email us about deletion or another account issue. State the account email and original sign-in method; never send the password. We may need to verify ownership before handling the request.

Make a page private or withdraw a listing

For a shared watch or collection, open Collection → Share → My shared pages and change its visibility to Private while online. For a sale listing, open Trade → Inventory, select the watch and manage Public listing. Shared collection snapshots need explicit republication. Once a sale listing is enrolled, its approved public fields can update while the app is open and online; new photos require selection. Sale and removal changes can be queued offline. Check that your online change finishes successfully. People who already copied a photo or page may still have a copy.

Photos, microphone and reminders

Check Cronod’s permissions in device settings. Camera and photo access are used when you add or analyze images. Microphone access is needed for experimental acoustic analysis or optional voice search. Voice search on supported iOS devices also needs speech-recognition permission and works only when on-device recognition is available for the app’s language. Notifications must be allowed for local care reminders. You can still type searches and save ordinary records if permissions are declined. Reminder delivery also depends on device notification settings.

Understanding tool results

Manual accuracy and clock comparisons use your observations and device time. Photo reading, acoustic analysis and strap previews are experimental aids. They do not establish authenticity, certified accuracy, service condition, market value or physical strap fit. Use a qualified watchmaker or suitable instrument for decisions that require a reliable measurement.

Report a public page or concern

Open the shared page in the app and choose Report this page. Sign-in is required to submit a report. For a privacy concern, copied photo or issue you cannot resolve in the app, email us the public page link and a brief explanation. Do not include unnecessary personal information or private collection files.

Privacy and your information

Read how local records, optional accounts, publication, permissions and deletion work.